The U.S. Citizenship and Immigration Services (USCIS), which is part of the Department of Homeland Security (DHS), is committed to continuously improving its services. To help them do this, they are launching a customer satisfaction survey for the Systematic Alien Verification for Entitlements (SAVE) program.

Who is being asked to participate?

If you recently used the SAVE system – for example, if an agency contacted SAVE to verify your status, or if you contacted SAVE directly with a question – you might be invited to participate in the survey.

How will the survey work?

• Invitation via Email: If you’re selected to participate, you’ll receive an email with a link to the survey.
• Qualtrics Platform: The survey will be conducted through a platform called Qualtrics. Qualtrics is a widely used online survey tool that allows users to create, distribute, and analyze surveys. It’s a secure and reliable way to collect feedback.
• Voluntary Participation: Taking the survey is completely voluntary. You are not required to participate.
• Confidential Feedback: Your responses will be used to help USCIS improve the SAVE program.

Why is your feedback important?

USCIS wants to make sure that SAVE is working effectively and meeting the needs of both the agencies that use it and the people whose information is being verified. Your feedback is essential to help them achieve this goal. By sharing your experiences, you can help USCIS:

• Improve the System: Identify areas where the SAVE system can be made more efficient, user-friendly, or accurate.
• Protect the Integrity of Benefits and Licenses: Ensure that the SAVE system is effectively preventing fraud and misuse of public benefits.
• Provide Better Customer Service: Understand how they can improve their communication and support for those who use or are affected by the SAVE system.

In short, if you are contacted about this survey, consider participating! Your feedback can help make the SAVE system better for everyone.